Cancellation and Reschedule of Appointments
At Mollie Elise Aesthetics we strive to be as accommodating as possible to all our clients. Due to the high volume of treatments provided in our clinics we have introduced a formal cancelation and deposit policy which is applied to all treatments. Your time is valuable, we ask that you understand ours is too.
Deposits at Mollie Elise Aesthetics are non refundable. We operate on a 48-hour cancellation policy. If you would like to rearrange, we as that you provide us with a minimum of 48-hours’ notice. Cancellations outside this time will require a new deposit. Consultation appointments are free of charge; however, we ask that you do comply to this policy to ensure we are able to continue to offer this service.
If this appointment is a course of treatments or part of the skin gym a £30 fee will be added to the total of your course. At Mollie Elise Aesthetics we strive to be as accommodating as possible to all our clients.
Training course cancellations require a notice of 28 days and you will be required to pay a deposit on booking, then the full payment must be made a minimum of 14 days before your training day.
We ask that you rearrange your appointment using our booking system where possible. However, if you are cancelling with less than 48-hours notices please attempt to call us to or text 07365188866. If you are unable to reach us by phone, please email info@mollieeliseaesthetics.com. The sooner notification is given the sooner we can offer your appointment to another client. Please note, we often have a waiting list for cancellation appointments.
Deposits
Deposits at Mollie Elise Aesthetics are non refundable. If you would like to move your appointment we require notice of 48-hours. If you choose to cancel your appointment for any reason, then you will forfeit your deposit. Our standard deposit fee is £30; however, some treatments will require a greater deposit due to the time taken and products used.
Group Bookings: Group bookings offer increased discounts for clients, however if one attending person cancels or changes their treatments this will offset the discount given to other members of the group. This must be taken into consideration on booking.
Training course bookings: if over 28-days’ notice is provided a full refund will be given excluding a £100 administration fee. If for any reason you would like to rearrange the date of your booking a £100 administration fee will be mandatory with less that 14-days’ notice.
Deposits can be paid on our online booking system, alternatively by bank transfer or payment link. Cash deposits are accepted however not encouraged. We do not allow clients into clinic without an appointment. Please be aware if your deposit is not received in 24 hours of requesting and appointment your slot will be made available to others.
Refunds
Purchases of treatments and treatment courses are non-refundable. If you have a remainder of a course available and wish to transfer your credit to an alternative treatment, please contact us as soon as possible. Any credit on your account will expire after 24 months; this includes any remaining Laser hair sessions you have remaining. Purchases of any products are non-refundable for hygiene reasons.
We are unable to refund any credit card fees received subject to processing your payment. Nor are we able to offer refunds for clients who have chosen to pay for treatments on finance.
If you are unhappy with your results from treatment please contact the clinic, we are able to discuss refunds for any errors however refunds will not be made for personal preferences.
Late Arrivals
It is essential you arrive in good time for your appointment, and we kindly ask you to arrive 5-10 minutes beforehand. However, unless agreed with your practitioner please do not attend earlier than this, this is to maintain your safety and apply to COVID-19 regulations and advise. We will always accommodate clients where possible; we ask that you let us know if you are running late. If you are over ten minutes late to your appointment this may result in your treatment time reduced, cancelled, or rescheduled to another date. If your treatment is cancelled due to lateness you will forfeit your deposit, if you would like to reschedule a deposit for the new appointment will be required.
Treatment Disclaimer
In most cases, we achieve significant remarkable results. We endeavour to work at a raised standard and achieve client’s treatment goals. However, individual results may vary and are not guaranteed. Genetics, biological makeup, treatment response, following aftercare advise, lifestyle and other factors will influence the results of your treatment. Please note we may recommend altering your treatment at any point in your course, depending on your response to treatment to individual goals. We will always give advice to the best of our knowledge, at times you may decide to go against the advice of staff at Mollie Elise Aesthetics, doing so at your own risk.
Children
We are unable to allow children in clinic at any given time. We are unable to leave children unaccompanied in reception. Our staff are not trained or insured to look after children. Bringing children to appointments may distract staff and effect your results, therefore we do not allow them into clinic. We respectfully request clients to attend appointments alone where possible and refrain from requesting staff to observe their children during their treatment time. For safety reasons, children are not allowed in treatment rooms or laser rooms at any time.
Gift Vouchers
Gift vouchers are non-refundable and cannot be replaced for cash. When booking your appointment, we ask that you quote the voucher number. Gift vouchers bought in clinic expire after 6 months. Any vouchers that have been given by the company or won via a donation to a third-party may be valid for a shorter period.
Promotional offers
Promotional offers cannot be used in conjunction with any other offer, this includes loyalty cards. Promotion offers do not apply to product purchases. All offers are limited to one per person. Gift vouchers can be used alongside promotions. VIP cards may not be utilised alongside current offers or product purchases.
Complaints Policy
In the event you are not happy with a treatment or service that you have received we ask that you express you concern to our manager and owner Mollie. Complaints are required to be sent by email to info@mollieeliseaesthetics.com. We will acknowledge receiving your concern within 5 working days and advise you of a time frame in which it will be dealt with and resolved.
Pets
We regret that we are unable to allow pets in the treatment rooms for hygiene reasons. We also stock harmful substances in clinic and would hate for any harm to come to them.
Thank you for taking the time to read this. If you have any discrepancies or concerns in regards to our policies, or any experience you have had at Mollie Elise Aesthetics, please contact the clinic.
info@mollieeliseaesthetics.com